They still have to definitely work on the service level in order to be on the level of a 5 star hotel. The service level is really bad and they charge a high price for it. After 10 minutes they announced us that the coffee machine is out of order so we left.įor our departure which was at 5 am we ordered at the reception a car to be sure to be on time at the airport and of course it didn’t work out.

To avoid the same problem, next day we went for breakfast in the hotel. We ordered room service for breakfast, after 1 hour of waiting we called and waited another 30 minutes. Alternatively, MBTA operates a bus from Congress St State St to 529 Main St every 30 minutes. Tickets cost 1 - 3 and the journey takes 11 min. Kids are not allowed to even go to restaurants here which is total madness. What companies run services between Faneuil Hall, MA, USA and Encore Boston Harbor, MA, USA MBTA operates a vehicle from State to Assembly every 15 minutes.

Unfortunately that’s where the great story ends.Īs we were with kids we could just enjoy the room. The hotel is not far from the center of town (taxi or Uber is needed). The surrounding garden and interior decoration of the hotel are top level. Nothing at all to say about that - a real 5 star hotel. The hotel rooms are incredible with a super view on Boston.